Privacy and Data Policy

This Privacy Policy describes how Bet St George collects, uses and protects the personal information you give us when you register, play and use our services. We take your privacy seriously and explain below what data we collect, why we need it, who we share it with and how you can manage your information.

Types of data we collect

Personal data

When you create an account we collect personal information such as your name, date of birth, email address, phone number and home address. We also collect identity documents when required for verification, and information you provide when you contact customer support.

Technical data

We automatically collect technical information about your device and connection - IP address, browser and operating system, device identifiers, and cookie data. This helps us secure accounts, prevent fraud and provide a functional service across desktop and mobile.

Transactional data

We record details of payments, deposits, withdrawals, bets, game activity and bonus usage. Transactional records are necessary for account management, anti-money laundering checks, dispute resolution and regulatory compliance.

How we use your information

We use your data to open and manage your account, process payments, verify identity, detect and prevent fraud, meet legal and regulatory obligations, provide customer support and improve our services. We may also use aggregated or anonymised data for analytics and service development.

Data protection practices

We protect personal data using appropriate technical and organisational measures such as encryption, access controls, secure servers and staff training. Access to your information is limited to colleagues and service providers who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable core site functions, measure performance and deliver relevant marketing. You can manage cookie settings via your browser or the cookie banner on our site. Third-party providers may place cookies for analytics and advertising.

Information sharing and third parties

We may share data with payment processors, identity verification providers, fraud-prevention services, analytics platforms and customer support partners. We will also disclose information where required by law or to protect our legal rights, and to relevant authorities when necessary. Where data is transferred outside the UK we apply safeguards such as standard contractual clauses or other appropriate measures.

User rights

You have rights including access to the personal data we hold about you, correction of inaccurate information, objection to processing in certain circumstances, and the right to request deletion. You may also ask for a copy of your data in a portable format. To exercise your rights use the account settings or contact us as below.

Access, correction and deletion

You can update many details in your account settings. For more complex requests or to request deletion please contact [email protected]. We will respond to valid requests in line with applicable data protection law and may need to retain certain records where required by law.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on our site and, where appropriate, notified to you via your account. Please check this page regularly to stay informed about how we handle personal information.