User Terms and Conditions

These terms describe the rules that apply when you use the Bet St George website and services. They set out the relationship between us and our customers, including account responsibilities, eligibility, acceptable use, how promotions operate, and the practical steps for deposits and withdrawals. By registering and using our services you agree to these terms and any additional rules published in our help centre or promotion pages.

Account responsibilities

You are responsible for keeping your account details accurate and secure. You must provide your full name, date of birth and current UK address, and notify us promptly of any changes. You must not share your password or let anyone else access your account. If you suspect unauthorised access, contact [email protected] immediately. We may require identity or proof of address documents before processing withdrawals or if activity looks unusual.

Eligibility requirements

Only persons who meet our eligibility criteria may open an account. You must be at least 18 years old and resident in a permitted jurisdiction where our services are lawfully offered. We reserve the right to refuse registration, to close accounts or to restrict access where local law or our policies prohibit play. Multiple accounts, use of false details or attempts to bypass regional restrictions are not permitted.

Acceptable platform use

You agree to use our site lawfully and in good faith. Prohibited behaviour includes using automated betting software, placing bets to exploit errors in odds, collusion, using stolen payment methods, or attempting to manipulate promotions. We may monitor activity and take action including voiding bets, confiscating winnings, or closing accounts where we reasonably suspect abuse, fraud or breach of these terms.

General bonus and promotion rules

Promotions are subject to specific terms that sit alongside these general rules. Where a promotion applies, wagering requirements, game or market restrictions, maximum bet limits and expiry dates will be shown on the promotion page. Only one promotion may be active unless otherwise stated. We reserve the right to refuse or withdraw promotional offers where misuse or suspected abuse occurs. Always read the relevant promotion terms before participating.

Deposits and withdrawals

We accept a range of UK payment methods. Minimum deposit amounts are shown at the point of payment and in your account settings. Withdrawals are subject to verification checks and may require the documents you provided at registration. Processing times vary by method and verification status; in many cases withdrawals are completed within a few hours to a few business days. We may apply limits to withdrawals and will notify you if further checks are required. Charges from your bank or e-wallet provider are your responsibility.

Dispute resolution

If you have a complaint, contact our support team at [email protected]. We aim to resolve issues promptly and will investigate disputes in line with our procedures. If you remain dissatisfied after our internal process, you may be entitled to refer the matter to an independent dispute resolution service where applicable. Full details of our complaints process are available on request.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in law, regulation or our services. We will notify registered customers of material changes and publish the revised terms on site. Continued use of your account after notification constitutes acceptance of the updated terms. If you do not accept a change you should close your account in accordance with the account closure process.